Benefits you can trust.

You may call our Customer Service Center toll-free at:

800.252.2053
Monday-Friday: 9am – 8pm EST
Saturday: 9am – 4pm EST

Eligibility to participate in this plan is determined by your employer or group. See your benefit manager for eligibility rules.

If you are not eligible for vision insurance through an employer, Heritage Vision Plans also offers individual enrollment.

Your plan covers most basic vision services and may offer discounts on other products and services purchased from Heritage providers.  For more information, Log in to View Your Benefit details.

No ID card is needed to obtain vision services. Simply give the Heritage provider your identifying information (name, date of birth, and the name of your employer or group).

The list can be accessed through our website: Click Here to Find A Provider or by calling our Customer Service Center toll-free: 800.252.2053

No change is necessary if your provider participates in the Heritage provider network.

No. Once you are eligible for the plan, simply select a provider from the Heritage network.

No. Frame selections vary by location and each offers a wide variety of styles to choose from.

If your plan covers materials, you may be eligible to receive contact lenses and glasses as a covered benefit in the same plan year. Often contact lenses are in lieu of eyeglasses. For more information, log in to view your benefit details.

The provider may require that you pay in full and submit your itemized receipt for payment at the out-of-network reimbursement rates.  For more information, log in to view your benefit details.

When you visit a Heritage Network Provider all of the paperwork will be handled. There is nothing for you to fill out or send in. If your plan provides an out-of-network or out of area benefit and you choose to use a non-Heritage provider, you may download and complete the reimbursement claim form or click the link below to start the process.

Click Here to Access Your Online Form 

If your plan covers medically necessary contact lenses and your provider determines they are required, you may be eligible if one of the following conditions applies*:

• Keratoconus
• Irregular Astigmatism
• Irregular corneal curvature
• Post cataract surgery
• Significant Anisometropia
• Extreme visual acuity problems not correctable with spectacle lenses

*Prior Approval Required

A discount is available for Lasik Refractive Surgery at designated locations. For details please visit our Lasik page, Or by calling our Lasik partner toll-free at: 855.373.2020

Your Heritage vision plan covers well-eye services. Coverage for eye disease or eye injury is not a benefit under this plan. If you need help locating a medical provider, please contact your health plan. If you have a medical emergency, call 911 or go to the nearest emergency center.