Members
Your eyes have to last a lifetime, and we want to do our part in helping you keep them healthy.
We encourage our members to have an annual eye exam. With a nationwide network of providers, you likely will be just minutes from a Heritage Vision Plans optometrist, ophthalmologist or optician. Along with great access and vision care options, you can also count on quality. Heritage network doctors and providers undergo a rigorous credentialing process before they join our network. We re-credential providers every two years and conduct on-site audits.
Looking to view your benefits?
View My BenefitsI've had HVP coverage for more than 10 years, and I've been thankful right from my first eye exam. The Heritage Vision Plan provider noticed something wrong and referred me to an ophthalmologist who discovered an aneurism in my eye.
It probably saved my life. Without the coverage, I'm not sure where I'd be today. I love Heritage Vision Plans and the great service your people provide.
LASIK Special for Members
Our friends at LasikPlus, are offering Heritage members discounts of 5 to 15 percent off LASIK laser eye surgery – a savings of up to $800 – along with other premiums and financing options.
MORE INFORMATION >Download Common Forms
Need to submit a claim for reimbursement?
Download and complete the Claim Reimbursement Form. Mail the completed form along with your receipts to the address on the form.
Download Claim Reimbursement FormCan't find your vision provider in our network?
No problem. Nominate your doctor or clinic for inclusion in the Heritage Vision Plan Provider Network. Download and complete the Provider Nomination Form to start the process.
Download Provider Nomination BallotDid you know that?
Optometrists specialize in diagnosing and treating vision problems, eye diseases and related conditions. They cannot perform surgery, but often provide patients with pre- and post-surgical care. Ophthalmologists, on the other hand, can perform surgery. They specialize in the medical and surgical care of the eyes and visual system and in the prevention of eye diseases and injury. Sometimes ophthalmologists and optometrists work in the same practice and co-manage patients.
MORE WORDS TO KNOWFrequently Asked Questions
- How can I obtain a list of Heritage Vision Plans providers?
-
As a Heritage member, you will have access to our Heritage Member Web Portal at www.HeritageVisionPlans.com, which allows you to review your vision benefits and locate network providers. You may also contact our Customer Service Center at 800-252-2053, Monday – Friday 9am – 8pm and on Saturday 9am – 4pm, for assistance.
-
- If I already have an optometrist, ophthalmologist, or optician, will I have to change?
-
Heritage members have access to more than 15,000 Heritage providers in our nationwide network. You also may nominate providers not currently in the network. Our Provider Relations Team then contacts nominees to see if they are interested in joining the Heritage team of providers.
-
- How can I keep up to date with my vision benefits?
-
Heritage communicates with your employer so that you are aware of the details of your vision plan and of any plan changes. Details of your vision plan are always available through the Heritage Vision Plans Member Web Portal at www.HeritageVisionPlans.com. or by contacting our Customer Service Center at 1-800-252-2053, Monday – Friday 9am – 8pm and on Saturday 9am – 4pm, for assistance.
-
- What out-of-pocket expenses can I expect with my Heritage plan?
-
Our plans are designed to minimize your out-of-pocket expenses, but are defined by the plan choice of the employer. Using a Heritage provider will always ensure you the best value.
-
- Who should I call if I have questions about my plan?
-
Members may call our Customer Service Center at 1-800-252-2053, Monday – Friday 9am – 8pm and on Saturday 9am – 4pm, for assistance. Members may also access this information via our Member Web Portal at www.HeritageVisionPlans.com.
-
- Do I need an ID card?
You may download an ID Card from our Member Web Portal, but it is not required to receive benefits. If you do not have your ID Card available, simply give the provider your identifying information (Name, Date of Birth or ID Number, and the name of your employer or covered group).
- Do all optical locations have the same frame selection?
-
No. Frame selections may vary by location. Each location offers a wide variety of styles to choose from.
-
- How do I obtain a reimbursement claim form?
-
Download and complete the Claim Reimbursement Form on this page. Submit the completed form along with your receipts using one of these methods:
• Mail to:
Heritage Claims Processing
One Woodward Ave, Suite 2020
Detroit, MI 48226
• Fax to: 1-800-863-1189
• Email to: Corporate@HeritageVisionPlans.com
-
