Members
Your eyes have to last a lifetime, and we want to do our part in helping you keep them healthy.
We encourage our members to have an annual eye exam. With a nationwide network of providers, you likely will be just minutes from a Heritage Vision Plans optometrist, ophthalmologist or optician. Along with great access and vision care options, you can also count on quality. Heritage network doctors and providers undergo a rigorous credentialing process before they join our network. We re-credential providers every two years and conduct on-site audits.
Looking to view your benefits?
View My BenefitsI've had HVP coverage for more than 10 years, and I've been thankful right from my first eye exam. The Heritage Vision Plan provider noticed something wrong and referred me to an ophthalmologist who discovered an aneurism in my eye.
It probably saved my life. Without the coverage, I'm not sure where I'd be today. I love Heritage Vision Plans and the great service your people provide.
LASIK Special for Members
Our friends at LasikPlus, are offering Heritage members discounts of 5 to 15 percent off LASIK laser eye surgery – a savings of up to $800 – along with other premiums and financing options.
MORE INFORMATION >Download Common Forms
Need to submit a claim for reimbursement?
Download and complete the Claim Reimbursement Form. Mail the completed form along with your receipts to the address on the form.
Download Claim Reimbursement FormCan't find your vision provider in our network?
No problem. Nominate your doctor or clinic for inclusion in the Heritage Vision Plan Provider Network. Download and complete the Provider Nomination Form to start the process.
Download Provider Nomination BallotDid you know that?
Optometrists specialize in diagnosing and treating vision problems, eye diseases and related conditions. They cannot perform surgery, but often provide patients with pre- and post-surgical care. Ophthalmologists, on the other hand, can perform surgery. They specialize in the medical and surgical care of the eyes and visual system and in the prevention of eye diseases and injury. Sometimes ophthalmologists and optometrists work in the same practice and co-manage patients.
MORE WORDS TO KNOWFrequently Asked Questions
- Who should I call if I have questions about my plan?
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You may call our Customer Service Center toll-free at:
800.252.2053
Monday – Friday: 9am – 8pm,
Saturday: 9am – 4pm
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- Who is eligible for this plan and can I cover my dependents?
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Eligibility to participate in this plan is determined by your employer or group.
See your benefit manager for eligibility rules.
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- What does my plan cover?
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Your plan covers most basic vision services and offers discounts on other products purchased from Heritage providers. Refer to your Benefits at a Glance.
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- Do I need an ID card?
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No ID card is needed to obtain vision services. Simply give the Heritage provider your identifying information (name, date of birth, and the name of your employer or group).
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- How can I obtain a list of Heritage providers?
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The list can be accessed on our website:
heritagevisionplans.com
or by calling our Customer Service Center toll-free:
800.252.2053
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- Do I have to change my vision provider?
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If your provider participates in your plan, no change is necessary.
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- Do I have to select a doctor when I sign up for vision?
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No. Once you are eligible for the plan, simply select a provider from the Heritage network.
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- Do all Heritage providers have the same frame selection?
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No. Frame selections vary by location and each offers a wide variety of styles to choose from.
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- Can I get both contact lenses and glasses?
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If your plan covers materials, you may be eligible to receive contact lenses and glasses as a covered benefit in the same plan year. Refer to your Benefits at a Glance.
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- What if I take advantage of a sale, coupon, or other in-store specials at a Heritage provider?
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The provider may require that you pay in full and submit your itemized receipt for payment at the out-of-network reimbursement rates. Refer to your Benefits at a Glance.
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- Will I need a reimbursement claim form?
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When you visit a Heritage provider all of the paperwork will be handled.
There is nothing for you to fill out or send in.
If your plan provides an out-of-network or out of area benefit and you choose to use a non-Heritage provider, you may download a reimbursement claim form
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- Can I get medically necessary contact lenses?
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If your plan covers medically necessary contact lenses and your provider determines they are required, you may be eligible if one of the following conditions applies*:
• Keratoconus
• irregular Astigmatism
• irregular corneal curvature
• post cataract surgery
• significant Anisometropia
• extreme visual acuity problems not correctable with spectacle lenses
*Prior Approval Required
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- Is Lasik a covered or partially covered benefit?
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A discount is available for Lasik Refractive Surgery at designated locations. For details please visit:
heritagevisionplanslasik.com
or by calling our Lasik partner toll-free at:
855.373.2020
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- If I need medical or surgical treatments for eye disease or eye injury, should I go to a Heritage provider?
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Your Heritage vision plan covers well-eye services. Coverage for eye disease or eye injury is not a benefit under this plan. If you need help locating a medical provider, please contact your health plan. If you have a medical emergency, call 911 or go to the nearest emergency center.
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